Terms & Conditions

T’s &C’s for ticket sales Please read the following information carefully. All tickets are sold subject to the following terms and conditions:

  1. Tickets will not be refunded after they have been purchased.
  2. Auckland Theatre Company offers a complimentary ticket exchange service for Regular, ATC Season Pass and ATC Theatre Club subscribers up to forty-eight hours prior to the performance for which the original tickets were booked.
  3. Ticket exchanges within forty-eight hours of the performance for which the original tickets were booked will be made at the sole discretion of Auckland Theatre Company and may attract a handling fee.
  4. Tickets can be exchanged for any other available performance within the same season of the same show. Tickets cannot be exchanged from one show to another or from one season to another.
  5. Auckland Theatre Company’s Box Office must receive your original tickets prior to an exchange being made. No other seats will be held whilst awaiting the return of original tickets.
  6. As a Regular subscriber, there will be no additional charge if you exchange a ticket to another performance with the same price structure.
  7. As a Regular subscriber, if you exchange a ticket from a Preview or Matinee for a ticket for an Evening show, you will be charged the difference between the two ticket prices. If you exchange a ticket from a Premiere show for one for a Standard show, you will be charged the difference between the two ticket prices. Auckland Theatre Company will not refund the difference between the ticket prices for exchanges from Standard shows to Premiere shows, or from Evening shows to Matinees or Previews. ATC Season Pass subscription tickets can be exchanged, availability allowing, within the same season, with no difference to pay.
  8. If you exchange a ticket issued as part of an ATC Theatre Club, in the case of one to five people changing their tickets to another performance in the season, these people will be charged the difference between the ATC Theatre Club price and the Regular subscription price for the performance they wish to attend.
  9. ATC Snap A Seat tickets cannot be exchanged or upgraded for another show in the season.
  10. If you purchase multiple ATC Snap A Seat subscriptions, Auckland Theatre Company will endeavour to seat all patrons near each other; however, the Company cannot guarantee this.
  11. The handling and transaction fee will not be refunded under any circumstance.
  12. Concession tickets require presentation of current and valid IDs. Proof of eligibility for existing subscribers aged sixty-five and older is not required.
  13. The right of admission is reserved. Each person must hold a valid ticket.
  14. The management of each venue reserves the right to refuse admission and to enforce any conditions of the venue. Copies of conditions are available on request.
  15. The use of cameras and recording devices is prohibited in all theatre venues.
  16. Latecomers may not be admitted. Strict lock-out policies may apply. We urge you to arrive early to avoid disappointment.
  17. Auckland Theatre Company reserves the right to change, add, withdraw or substitute artists and/or vary advertised programmes, prices, seating arrangements and audience capacity for any show. T’s & C’s for ‘Take A Seat’ A donation of $1000 assists in the fundraising for remaining fit out items in the ASB Waterfront Theatre.
  18. Auckland Theatre Company cannot guarantee a donated seat for any ticket bookings made for performances in the new theatre auditorium.
  19. The Waterfront Theatre Trust is a registered charitable entity (Registration no. CC48094).
  20. All donations made to the Waterfront Theatre Trust are fully receipted for tax rebate purposes. Individual donors are entitled to a one-third tax rebate on charitable donations up to the amount of their annual net income.