Peace of Mind Policy & FAQs

The health and wellbeing of our patrons, whānau and communities is our priority. Here is what you need to know ahead of your visit.

This page was updated on Tuesday 17 October 2023.


Peace of Mind Ticketing Terms


  1. Fitness to attend Venue.

    a) No one should attend an Auckland Theatre Company performance who has a contagious illness.
    b) Has symptoms associated with a contagious illness (e.g. fever, cough, sore throat, shortness of breath, sneezing/running nose, loss of sense of smell and/or taste)
    c) Is subject to a requirement to self-isolate or quarantine.

  2. If any of clauses 1a-c above apply to you (or a member of your group booking), you are entitled to: exchange to an alternative performance, donate the value of your ticket to Auckland Theatre Company, or transfer the value of your tickets as account credit (valid for 24 months from the date it was created).

  3. Should you choose to transfer your tickets, you can pick any another performance in the same show season (excluding Opening Night or Pay What You Wish). If you cannot attend any performance in the show season you can only transfer to another performance in the same calendar year. Date and seating options subject to availability. Ticket price differences will apply. There is no entitlement to partial or whole refunds.

  4. The options in clause 2 only apply to the member(s) of your group who is/are directly affected. Directly affected refers the ticket holder/s who has/have a contagious illness, and those who live in the same household.

  5. If you are unable to attend a performance due to reasons outlined in clause 1a-c you must notify the Auckland Theatre Company ticketing team as soon as is practical before your scheduled performance.

Auckland Theatre Company Administration and Rehearsals

Hours 9am-5pm | Phone 09 309 0390 | Email [email protected]

Box office and Show Inquiries

Hours 9am-4pm | Phone 0800 ATC TIX (282 849) | Email [email protected]

ASB Waterfront Theatre Event Inquiries

Email [email protected]