Know Before You Go

Box Office at the theatre is currently closed

In level 1, ASB Waterfront Theatre is open for scheduled events and performances.

The box office at ASB Waterfront Theatre is currently closed. Our box office and administration teams are currently working out of the Auckland Theatre Company Studios, Dominion Rd. 

Box Office operating hours: 9am-4pm, Monday-Friday

Phone. 0800 ATC TIX (282 849) 

Emailboxoffice@atc.co.nz

Coat Check

We offer a complimentary coat check service, but we do appreciate a small koha to keep this service running. The coat check is open 2 hours before every performance and closes 30 minutes after the performance has finished. Coat check is located on the ground floor next to the elevator. 

Recording Policy

Photography, audio or video recording of performances is strictly prohibited.

Latecomers

Latecomers may not be admitted into the auditorium unless there is a suitable break during the performance when cast and other audience members will not be distracted.

Switch It Off!

Please switch off any electronic devices that may cause disturbance to the audience or cast.

Information for parents

Bringing children to a show

We welcome parents to bring their children to family events, but age restrictions, suitability and ticket prices may vary – please check event information before your visit.

General guidelines

Children aged three years and older must have their own ticket and sit in their own seat.

Children aged two years and under may be admitted free of charge but they must be seated on their caregiver’s knee. Some family shows may require children two years and under to be admitted with a paid ticket, this will be stated on the event.

Caregivers and children

All minors must be with a caregiver at all times. Caregivers must be aged fourteen or over.

Changing facilities

We have changing facilities on the ground floor. One in the accessible toilet in the ladies and another in the unisex accessible toilet.

Feeding your children

You can grab snacks and soft drinks from the Halsey St Kitchen or the bar in the AUT Atrium. Complimentary water is also available.

Pushchairs and buggies

Pushchairs and buggies are not permitted inside the auditorium. We have a coat check where you can leave your items including collapsed buggies and pushchairs during the performance. This is open two hours before the event and 30 minutes after the end of the event.

Booster cushions

We have booster cushions available for all performances. Speak to a member of ushering staff if you require one.

Lost Property

If you have lost something please call our box office. We keep all lost property for one month before donating it to charity. We endeavor to contact the owner of lost property through our booking records. If we are unable to then we submit any identification cards or passports to the Auckland Central Police Station within three working days.

Accommodation

To find accommodation nearby, visit Hotels Combined.