Your Visit

ASB Waterfront Theatre

138 Halsey Street, Wynyard Quarter, Auckland | 0800 ATC TIX | boxoffice@atc.co.nz

ASB CUBE

Entrance to ASB CUBE is via the bridge on level 2 of the ASB Waterfront Theatre, ushers will be available to guide you.

Getting here

Hamer Street Car Park

Pre-book your car park

Take the hassle out of finding a car park. For only $8 you can pre-book a car park at Hamer St Car Park - just a short walk to the theatre.

The Hamer Street car park is available from 5:45pm Monday to Friday, and from 2 hours prior to the show time on Saturdays and Sundays. The car park closes 30 minutes after the end of the performance.

If you return to the carpark after it has closed and wish to retrieve your car please call the 24 hour Simple Security helpdesk on 021 680812.

All vehicles remaining in the carpark at 2am will be towed by Auckland Towing Co. Ltd 09 3780780

Pre-book a car park

Directions to the Hamer Street Car Park

Drive down Beaumont St towards the silos. At the overhead pedestrian gantry, Beaumont St becomes Hamer St. Keep driving past the silos; the car park is 170 metres down the road on your right. Look out for the attendant in a hi-vis jacket.

Full size map

Booking note

We are using the ticketing system to handle bookings for the car park. This means some words are a little confusing. 1 'seat' equals 1 car park. The start time shown is the opening time of the car park.

Hamer St Car Park Terms and Conditions

Driving to the theatre

Wynyard Quarter is still growing, so please be aware that there will be road works when you are visiting the ASB Waterfront Theatre. We suggest allowing extra time to travel to the theatre if you are driving.

There are a number of car parks available in and around Wynyard Quarter. Use our guide to find the best car park for your event. To ensure a car park when you arrive, we suggest pre-booking a car park in the Hamer Street Car Park.

Pre-Book a Hamer St Car Park

Mobility Car Parks

If you require a public mobility car park, please refer to our map to find the best car park for you.

Find out more about accessibility at the theatre by scrolling down the page.

Cycling and Public Transport

Cycling to the theatre

Rails to tether bikes to can be found outside the entrance of the ASB Waterfront Theatre and on Madden Street.

Public Transport to Wynyard Quarter

The City Link Bus route brings you right into the heart of Wynyard Quarter from the city. The route runs from Wynyard Quarter to Britomart Transport Centre, up Queen Street and along Karangahape Road and back again.

All services to and from destinations on the North Shore stop on Fanshawe Street, a six to eight minute walk from the ASB Waterfront Theatre.

From Britomart Transport Centre and the Ferry Terminal, the Wynyard Quarter is an enjoyable 15-minute stroll along the city’s beautiful waterfront via Quay Street and over Te Wero Bridge.

Auckland Transport Guide

Access

We're committed to making a visit to ASB Waterfront Theatre easy and enjoyable for as many people as possible. 

If you need to book wheelchair-accessible seats, or if you require assistance with your booking, please email boxoffice@atc.co.nz, phone our box office on 0800 ATC TIX (0800 282 849), or talk to us in person at the box office.

We offer

  • Accessible toilets
  • Accessible lifts 
  • Ticket office with low level counters
  • Venue bar with low level counter
  • T-Loop radio frequency systems inside the auditorium
  • Staff trained in accessibility awareness

Warning: strobe lighting, lighting that produces stroboscopic effects, smoke machines and other theatrical effects may be used during shows in our venues. If you have concerns about any of these elements being in a performance that you are coming to see please contact our Box Office team on 0800 ATC TIX (0800 282 849) (Monday - Friday 9am - 5pm) who will be able to confirm what effects will be in use. Please note that this may not be instantaneous as we may need to contact the company to get more information.

Know before you go

Pre-order drinks and ice cream

Beat the bar queues during your next visit to the ASB Waterfront Theatre by pre-purchasing your interval drinks and ice cream at the bar when you arrive.

FIND OUT MORE

Coat Check

We offer a complimentary coat check service, but we do appreciate a small koha to keep this service running. The coat check is open 2 hours before every performance and closes 30 minutes after the performance has finished. Coat check is located on the ground floor next to the elevator. 

Recording Policy

Photography, audio or video recording of performances is strictly prohibited.

Latecomers

Latecomers may not be admitted into the auditorium unless there is a suitable break during the performance when cast and other audience members will not be distracted.

Switch it off!

Please switch off any electronic devices that may cause disturbance to the audience or cast.

Information for parents

Bringing children to a show

We welcome parents to bring their kids to family events, but age restrictions, suitability and ticket prices may vary – please check event information before your visit.

General guidelines

Children aged three years and older must have their own ticket and sit in their own seat.

Children aged two years and under may be admitted free of charge but they must be seated on their caregiver’s knee. Some family shows may require children two years and under to be admitted with a paid ticket, this will be stated on the event.

Caregivers and children

All minors must be with a caregiver at all times. Caregivers must be aged fourteen or over.

Changing facilities

We have changing facilities on the ground floor. One in the accessible toilet in the ladies and another in the unisex accessible toilet.

Feeding the kids

ASB Waterfront Theatre is breastfeeding friendly. You are welcome to breastfeed your baby anywhere in our venue.

You can grab snacks and soft drinks from the Halsey St Kitchen or the bar in the AUT Atrium. Complimentary water is also available.

Pushchairs and buggies

Pushchairs and buggies are not permitted inside the auditorium. We have a coat check where you can leave your items including collapsed buggies and pushchairs during the performance. This is open two hours before the event and 30 minutes after the end of the event.

Booster cushions

We have booster cushions available for all performances. Speak to a member of ushering staff if you require one.

Lost property

If you have lost something please call our box office. We keep all lost property for one month before donating it to charity. We endeavor to contact the owner of lost property through our booking records. If we are unable to then we submit any identification cards or passports to the Auckland Central Police Station within three working days.

Accommodation

To find accommodation nearby, visit Hotels Combined

Box Office

Opening Hours

Box office is open 2 hours prior to show. When a show is not on, box office is open Mon-Fri, 9am-5pm

How can I book tickets?

  • Online: When you book online you can select your own seats
  • Phone: Call 0800 ATC TIX (0800 282 849)
  • In person: Come to the box office, ASB Waterfront Theatre, 138 Halsey St, Wynyard Quarter, Auckland

What if I purchase tickets and then can't attend the performance on the date I selected?

For Auckland Theatre Company shows

Exchanging tickets is an exclusive benefit only available to Auckland Theatre Company subscribers. This is a complimentary no-reason-required ticket exchange service. All we ask is that you return your ticket to us at least forty-eight hours in advance of the original performance and nominate your preferred new performance date for that play. This service is not available for ATC Snap A Seat or for tickets not bought as part of a subscription.

For all other ASB Waterfront Theatre events

All tickets purchased are non-transferable and non-refundable.

Please note:

Terms and conditions apply if you are exchanging tickets from a preview or matinee performance, a premiere performance or out of an ATC Theatre Club booking. Ticket exchanges can only be made once Auckland Theatre Company’s Box Office staff have received your original tickets or proof that your tickets have been destroyed. Prior to this, no exchange will be processed nor seats reserved. Tickets can be exchanged to any other available performance within the same season of the same show. Tickets cannot be exchanged from one show to another or from one season to another.

When returning tickets, please address mail to:

ATC Box Office.

  • Post: PO Box 96002, Balmoral, Auckland 1342.
  • Courier: ASB Waterfront Theatre, 138 Halsey Street, Auckland, 1010.
  • Scan and email to: boxoffice@atc.co.nz

Please be sure to enclose your postal address, new preferred performance date and daytime contact number, along with any applicable payment. You can also visit the ASB Waterfront Theatre or Auckland Theatre Company’s office, Monday to Friday, between 9.00am and 5.00pm. We can process the exchange while you wait.

What if I lose my tickets?

In most cases, tickets can be replaced free of charge. Call us on 0800 282 849 and we’ll make sure replacement tickets are waiting for you at the venue.

Concession price

For Auckland Theatre Company shows, concession prices are available for full-time students, members of recognised entertainment organisations, and people 25 years old or younger. Presentation of an appropriate ID will be required at ticket collection. Concession tickets must be picked up from the box office.

30 under 30

If you are under 30 and love theatre, you can now purchase $30 tickets to any Auckland Theatre Company mainbill show! A limited number of 30 under 30 tickets are now on sale for all ATC 2018 shows. Find out more

For other shows at the ASB Waterfront Theatre, other conditions may apply.

Booking Fees

Some productions and events may incur booking or credit card fees at point of purchase.

FAQs.

If we didn't answer a question here, please give us a call on 0800 ATC TIX or see our Terms and Conditions.

What are preview performances?

Preview performances are the first performances of a season. They are likened to public dress rehearsals – and priced at a cheaper rate.

What are premiere performances?

Premiere performances are in the first week of a season. We offer a special price on Auckland Theatre Company shows if you see the show in the first week!