We're committed to making a visit to ASB Waterfront Theatre easy and enjoyable for as many people as possible. 

If you need to book wheelchair-accessible seats, or if you require assistance with your booking, please email, phone our box office on 0800 ATC TIX (0800 282 849), or talk to us in person at the box office.

We offer

  • Accessible toilets
  • Lifts to all levels
  • Ticket office with low level counters
  • Venue bar with low level counter
  • T-Loop radio frequency systems inside the auditorium for hearing assistance
  • Large-printed material available on request
  • Access for assistance dogs
  • Staff trained in accessibility awareness
  • Selected NZSL interpreted performances (see below)
  • Selected Audio Described performances (see below)
  • Touch Tours for selected performances

Warning: strobe lighting, lighting that produces stroboscopic effects, smoke machines and other theatrical effects may be used during shows. If you have concerns about any of these elements being in a performance that you are coming to see please contact our Box Office team on 0800 ATC TIX (0800 282 849) (Monday - Friday 9am - 5pm) who will be able to confirm what effects will be in use. Please note that this may not be instantaneous as we may need to contact the company to get more information.

Wheelchair Access ♿

ASB Waterfront Theatre is on multiple levels with lift and step-free level access to all areas. Wheelchair user seating is centrally located in the auditorium stalls. A drop-off point is sited outside the front of the theatre with accessible parking located on Madden Street and other spaces within 150 metres.

Lower counters are situated at the box office and bar areas. There are three wheelchair- accessible toilets on the ground floor.

Hearing Assistance 👂

T-Loop radio frequency systems are installed inside the auditorium. These amplify the sound of the performance for hearing aids. ASB Waterfront Theatre has a listener unit available on request.

Assistance Dogs

Assistance dogs are welcome and we have provisions available for them.

Accessible Tickets

$20 accessible tickets for visually and hearing- impaired patrons. One companion ticket per access patron is available for $20 each for select performances.

Mobility Car Parks

If you require a public mobility car park, please refer to our map to find the best car park for you.