COVID-19 Ticketing Terms & Conditions

The health and wellbeing of our patrons, whānau and communities is our priority. While we perform under the COVID-19 Protection Framework, we are implementing additional measures to comply with government guidelines. Here is what you need to know ahead of your visit.

This page was updated on Monday 4 April 2022.


My Vaccine Pass (MVP)

Audiences are no longer required to present a My Vaccine Pass.

Contact Tracing / Record Keeping

Signing in is no longer required. We will continue to display a QR code at ASB Waterfront Theatre in you wish to sign in with the COVID-19 Tracer App for your own record keeping.

Ticket Scanning

Tickets will be scanned at the auditorium doors.

Mask Wearing / Face Coverings

We require everyone to wear a correctly fitted mask at all times except when consuming food and beverage or are exempt from wearing a mask.

(a) there is an emergency; or
(b) the person is communicating with a person who is deaf or hard of hearing and visibility of the mouth is essential for communication; or
(c) the person is asked to remove the face covering to ascertain identity; or
(d) the person is under the age of 12 years; or
(e) the person has a physical or mental illness or condition or disability that makes wearing a face
covering unsuitable; or
(f) the person needs to remove the face covering to take medicine; or
(g) the person needs to remove the face covering to eat or drink

Contactless Payment

Our box office, bar and coat check are no longer accepting cash, but will accept payment via Eftpos, Visa, Master Card and Debit cards.

Hand Sanitising

Please play your part in helping keep everyone safe by sanitising your hands at the on-site sanitiser stations prior to entry and where possible, maintaining a one-metre distance from staff and other people.


All customer facing staff working inside the ASB Waterfront Theatre will be wearing facemasks.

Enhanced Cleaning

We have enhanced cleaning regimes in place.

Audience Capacity Restrictions

There is capacity of 200 audience members per performance under the COVID-19 red Protection Framework. There are no capacity restrictions under orange and green. We will be in touch if anything changes.

Feeling unwell?

We ask that you and your guests make a reasonable assessment of your health status before attending a performance. 

If you are feeling unwell or have COVID-19 symptoms, are a household contact of someone who has tested positive for COVID-19, are awaiting the results of a COVID-19 test or are subject to isolation requirements, we ask that you stay at home and do not enter our venue. We will be offering refunds to ticket holders if they are unable to attend due to this requirement.

If you or or a household contact are displaying symptoms of COVID-19, please contact our box office regarding your ticket options:

Ph: 0800 282 849
Email: [email protected]

What if I feel unwell while I’m at the venue?

If you (or a member of your group) start to feel unwell during an event, you should advise a member of the venue and then leave the site immediately.

The event I purchased tickets for has been cancelled or postponed.

If we cancel an event due to COVID-19, you will be notified and given the following options:

  • Transfer to rescheduled dates (if available)
  • Transfer the value of your tickets as account credit valid for 24 months from the date it was created
  • Full refund
  • Donate part or all of the ticket value to the presenting company

If we postpone an event due to COVID-19, we will advise you about the rescheduled date/s options. If the rescheduled date/s are not suitable for you to attend, you will offered a refund or option to donate.

Auckland Theatre Company Administration and Rehearsals

Hours 9am-5pm | Phone 09 309 0390 | Email [email protected]

Box office and Show Inquiries

Hours 9am-4pm | Phone 0800 ATC TIX (282 849) | Email [email protected]

ASB Waterfront Theatre Event Inquiries

Email [email protected]