COVID-19 Information

17 September 2021

Auckland Theatre Company season of The Haka Party Incident

On behalf of the performers, crew, and staff of Auckland Theatre Company we are disappointed to advise that due to the ongoing uncertainty arising from the Alert Levels in Tāmaki Makaurau the season of The Haka Party Incident at ASB Waterfront Theatre in October has been cancelled. 

We anticipate we will be in Alert Level 3 during the dates planned for show rehearsals and opening night. Given the new restrictions on gatherings under Delta Level 2, Tāmaki Makaurau needs to be at Alert Level 1 in order for us to commence performances.

We are very proud of Katie Wolfe’s production and the beautiful group of artists who tell this story. The Haka Party Incident will return to the ATC stage.

The Haka Party Incident ticket holders have been sent an email with ticketing options. Please use the links in the email that is soon to be in your inbox; this is the best way for us to promptly process all requests. As you can imagine, our box office at ASB Waterfront Theatre is fielding a large number of requests and we greatly appreciate your patience.

 

New Zealand Opera and Black Grace season of (m)Orpheus

On behalf of the performers, crew, and staff of New Zealand Opera and Black Grace we are disappointed to advise that due to Auckland continuing to be at COVID-19 Alert Level 4 until at least Monday 20 September, the season of (m)Orpheus will not be able to be performed as scheduled.

An email has been sent to (m)Orpheus ticket holders with their ticketing options. 
 
A message from New Zealand Opera and Black Grace:
It is with much disappointment that this production must be postponed to the last quarter of 2023.

(m)Orpheus is a hugely collaborative production, involving specific singers, dancers, orchestras, venues, creative and technical teams. It has not been possible to find a time period until 2023 that works for a majority of parties involved and this includes considering making changes to the planned 2022 programmes. Further uncertainty and questions about financial viability were raised because of the current audience restrictions that areas outside of Auckland are working to.
 
One of the considerations in this decision is around the need for continued support of our community of artists and contractors through this disrupted and difficult period. NZ Opera and Black Grace has made a commitment to support everyone involved in this production despite the loss of box office revenue.
 
We understand that you will be disappointed about this decision, but we feel it is the right one taking into consideration all of the information at this time.
 
Your continued support and understanding of this difficult situation is much appreciated.
 
Ngā mihi nui, fa’afetai tele lava,
New Zealand Opera and Black Grace


The Glow Show Company and Little Green Man Productions season of WONDERLAND GLOW SHOW


On behalf of the performers, crew, and staff of The Glow Show Company and Little Green Man Productions we are disappointed to advise that due to Auckland continuing to be at COVID-19 Alert Level 4 until at least 11.59pm Tuesday 14 September, the season of WONDERLAND GLOW SHOW at ASB Waterfront Theatre has been cancelled.

At this moment you do not need to do anything. As a ticket holder of an affected performance, your ticket(s) will now be refunded back to the card used to purchase your ticket(s). We will get in touch with you directly if we need any further information to process this refund.

It can take up to 10 working days for the funds to be processed back into your account. As you can imagine, our box office at the ASB Waterfront Theatre is fielding a large number of requests and we greatly appreciate your patience. 

A message from The Glow Show Company:
"Kia Ora Koutou to our fantastic audience! We will be at other locations in Auckland, when at Level 1 with WONDERLAND GLOW SHOW! Please see glowshow.co.nz for more information, Ngā Mihi Nui"



The New Zealand Dance Company season of Night Light

On behalf of the performers, crew, and staff of The New Zealand Dance Company we are disappointed to advise that due to Auckland continuing to be at COVID-19 Alert Level 4 until at least Monday 31 August, the season of Night Light will not be able to be performed as scheduled.

We are working on rescheduling the season to a later date. We ask that ticketholders to please hold on to your ticket until a rescheduled date has been set and we will be in touch with you directly about ticketing options as soon as we can. As you can imagine, our box office at ASB Waterfront Theatre is fielding a large number of requests and we greatly appreciate your patience.

Please refer to our COVID-19 Ticketing Terms & Conditions for further details.

 

Auckland Theatre Company season of Things That Matter

On behalf of the performers, crew, and staff of Auckland Theatre Company we are disappointed to advise that due to Auckland continuing to be at COVID-19 Alert Level 4 until midnight on Tuesday 31 August, the world premiere season of Things That Matter will not be able to be performed as scheduled. 

We are working on rescheduling the season to a later date this year. Ticket holders to Things That Matter, will be sent an email next week which will detail the new season dates and ticket options. 

At this moment you do not need to do anything. As you can imagine, our box office at ASB Waterfront Theatre is fielding a large number of requests and we greatly appreciate your patience. 
Please refer to our COVID-19 refund & exchange policy for more information.

 

 

This page on our website will always be up to date with the latest information.

Updated: 6:55pm Friday 17 September

COVID-19 Ticketing Terms & Conditions

  1. No-one may attend the theatre who:
    a) Has COVID-19 or is awaiting the results from being tested for COVID-19.
    b) Has been identified as a close contact of a positive COVID-19 case or has been in contact with any known or suspected case of COVID-19 in the past 14 days.
    c) Has any symptoms associated with COVID-19 (e.g. fever, cough, sore throat, shortness of breath, sneezing/running nose, loss of sense of smell and/or taste). 
    d) Has returned from or has been in contact with anyone else who has returned from overseas in the past 14 days.
    e) Has been to a location of interest AND has not fully complied with all Government regulations regarding that location. 

 

  1. If any of clauses 1a-e above apply to you (or a member of your group booking), you are entitled to: exchange to an alternative performance (if available) or receive a full refund. This only applies to the member(s) of your group who is/are directly affected.
  1. If you are unable to attend a performance due to reasons outlined in clause 1 you must notify the ticketing team as soon as is practical before your scheduled performance. 

  2. In the event a performance is cancelled due to COVID-19 you will be entitled to a full refund. 

  3. In the event a performance is postponed due to COVID-19 you can exchange to a new performance date. If the new performance date/s are not suitable for you to attend, you will be entitled to a refund.

  4. You agree that we may share your personal data with the Ministry of Health for the purposes of contact tracing. 

  5. The primary ticket purchaser is responsible for knowing the contact details of all attendees in their group (including their full name, contact email and contact phone number). In the event the primary ticket purchaser is contacted directly by the Ministry of Health for the purposes of contact tracing, they must make these details available. 

  6. By entering the venue, you agree to comply with all COVID-19 related instructions displayed at the venue at the time. Failure to do so may mean you will be removed from the venue. In this instance your tickets will not be exchanged or refunded.
FULL TERMS & CONDITIONS INCLUDING COVID-19 CLAUSES

Auckland Theatre Company Administration and Rehearsals

Hours 9am-5pm | Phone 09 309 0390 | Email atc@atc.co.nz

Box office and Show Inquiries

Hours 9am-4pm | Phone 0800 ATC TIX (282 849) | Email boxoffice@atc.co.nz

ASB Waterfront Theatre Event Inquiries

Email events@atc.co.nz