COVID-19 Ticketing Terms & Conditions

The health and wellbeing of our patrons, whānau and communities is our priority. While we perform under the COVID-19 Protection Framework, we are implementing additional measures to comply with government guidelines. Here is what you need to know ahead of your visit.

This page was updated on Monday 17 January 2022.


My Vaccine Pass (MVP)

For the safety of all, ASB Waterfront Theatre has adopted mandatory vaccination, which will require a valid My Vaccine Pass (MVP) for entry into our venue for everyone of eligible age (currently 12 year and three months). Everyone will be required to bring and present their My Vaccine Pass and photo ID to staff prior to entering.

If you are unable to provide a valid My Vaccine Pass you will not be able to attend our performances or enter ASB Waterfront Theatre.

Contract Tracing / Record Keeping

Everyone aged 12 or over entering the venue will be required to check in using the COVID-19 Tracer app or manual sign-in system. Each visitor needs to sign-in individually.

Ticket Scanning

Tickets will now be scanned at the main entry doors of the building. If you are collecting tickets from the theatre box office, you will be directed to the box office on entry.

Mask Wearing / Face Coverings

All visitors are required to wear a face covering at all times during their visit, unless they are under 12 years of age, are consuming food and beverage or are exempt from wearing a mask.

(a) there is an emergency; or
(b) the person is communicating with a person who is deaf or hard of hearing and visibility of the mouth is essential for communication; or
(c) the person is asked to remove the face covering to ascertain identity; or
(d) the person is under the age of 12 years; or
(e) the person has a physical or mental illness or condition or disability that makes wearing a face
covering unsuitable; or
(f) the person needs to remove the face covering to take medicine; or
(g) the person needs to remove the face covering to eat or drink

Contactless Payment

Our box office, bar and coat check are no longer accepting cash, but will accept payment via Eftpos, Visa, Master Card and Debit cards.

Hand Sanitising

Please play your part in helping keep everyone safe by sanitising your hands at the on-site sanitiser stations prior to entry and where possible, maintaining a one-metre distance from staff and other people.


All artists, volunteers, contractors, and staff working inside ASB Waterfront Theatre hold a My Vaccine Pass. Our staff will also be wearing facemasks.

Enhanced Cleaning

We have enhanced cleaning regimes in place.

Audience Capacity Restrictions

There is capacity of 100 audience members per performance under the COVID-19 red Protection Framework. There are no capacity restrictions under orange and green. We will be in touch if anything changes.

Feeling unwell?

We ask that you and your guests make a reasonable assessment of your health status before attending a performance. 

If you are feeling unwell or have COVID-19 symptoms, have been in contact with someone who has tested positive for COVID-19, are awaiting the results of a COVID-19 test, are subject to isolation requirements or have visited a location of interest, we ask that you stay at home and do not enter our venue. We will be offering refunds to ticket holders if they are unable to attend due to this requirement.

If you or someone you have been in contact with are displaying symptoms of Covid-19, please contact our Box Office regarding your ticket options:

Ph: 0800 282 849
Email: [email protected]

What if I feel unwell while I’m at the venue?

If you (or a member of your group) start to feel unwell during an event, you should advise a member of the venue and then leave the site immediately. If you later learn you have tested positive for COVID-19, please call our Box Office on 09 309 3395.

Your call will be treated with the strictest confidence. If calling outside business hours, please leave a message.

The event I purchased tickets for has been cancelled or postponed.

If we cancel an event due to COVID-19, you will be notified and given the following options:

  • Transfer to rescheduled dates (if available)
  • Full refund
  • Donate part or all of the ticket value to the presenting company

If we postpone an event due to COVID-19, we will advise you about the rescheduled date/s options. If the rescheduled date/s are not suitable for you to attend, you will offered a refund or option to donate.

Auckland Theatre Company Administration and Rehearsals

Hours 9am-5pm | Phone 09 309 0390 | Email [email protected]

Box office and Show Inquiries

Hours 9am-4pm | Phone 0800 ATC TIX (282 849) | Email [email protected]

ASB Waterfront Theatre Event Inquiries

Email [email protected]